Privacy Policy
Last updated: 27.10.2025
Who we are
SPRINGVALE MOT AND SERVICE (“we”, “us”, “our”) is a vehicle servicing, MOT and repair garage based in Cwmbran, Torfaen. We are committed to protecting and respecting your privacy.
Data controller
We act as the data controller for personal data collected in connection with our services. If you have any questions about this policy or how we handle your data, please contact us at:
SPRINGVALE MOT AND SERVICE
Telephone: 01633 872563
What personal data we collect
We may collect and process the following personal data about you:
Your identity and contact details (name, address, email, telephone number) when you use our services or make enquiries.
Vehicle details (registration number, make/model, mileage) relevant to providing maintenance, repair or MOT services.
Payment and transaction data when you pay for services.
Correspondence and communications relating to your vehicle, services or enquiries.
Usage data from our website (IP address, browsing behaviour) if you use our online booking or enquiry systems.
How we use your personal data and our lawful bases
We use your data for the following purposes, under the lawful bases permitted by the UK GDPR:
To provide you with vehicle services, MOTs, repairs, servicing and related work (performance of contract).
To manage our business, maintain records, meet legal obligations (eg for tax/invoicing) and legitimate interests.
To communicate with you about your booking, service reminders, safety recalls (legitimate interest).
With your consent, to send you marketing communications about offers or services — you may withdraw consent at any time.
Disclosure of your personal data
We may share your data with third parties in the following situations:
Service providers working on our behalf (eg payment processors, IT providers, email systems) under contract and subject to GDPR standards.
Where required by law or regulatory authority (eg safety investigations, DVSA notifications).
If we sell or transfer parts of our business, your information may be passed to the purchaser under confidentiality arrangements.
Data retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, or as required by law (eg accounting records are typically retained for 6 or 7 years). After that we will securely delete or anonymise your data.
Your rights
Under the UK GDPR you have various rights in relation to your personal data, including:
The right to request access to the data we hold about you.
The right to request correction of inaccurate data.
The right to request erasure (“be forgotten”) under certain circumstances.
The right to restrict or object to processing.
The right to data portability (to receive your data in a structured format) where applicable.
You may exercise these rights by contacting us at the contact details above. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
Cookies and website usage
When you visit our website, we may use cookies and similar technologies to track browsing patterns, improve user experience and manage bookings/communications. You will be informed of non‑essential cookies and given the chance to consent.
Changes to this policy
We review our Privacy Policy regularly and may update it from time to time. The updated version will be posted on our website with a revised “Last updated” date. We encourage you to check this page occasionally.
Contact us
If you have any questions about this policy or our processing of your personal data, please contact us at:
SPRINGVALE MOT AND SERVICE
Telephone: 01633 872563
Email: springvalemotandservice6@gmail.com